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Frequently Asked Questions
How to complete the purchase process?
The process includes: Inquiry (send details via email/Whatsapp) -> Quotation (price, lead time, shipping) -> Confirm Details (warranty, package) -> Issue Invoice -> Payment -> Product & Delivery.
What is the standard delivery time?
Normally, the lead time is 3-5 working days. The exact delivery time will be confirmed based on your specific order quantity.
What is the warranty period for these parts?
We provide a 12-month warranty for all brand-new condition products to ensure long-term reliability.
Do you provide technical support?
Yes, online technical support is available to assist you with any installation or compatibility questions.
What additional services do you offer?
We provide total solutions for complex elevator issues, including modernization projects and specialized programming services for various elevator boards.
Why should we choose your team?
Our team has 10+ years of experience in the elevator industry, supplying a full range of spare parts and providing professional technical consulting both online and on-site.